Responsible Gaming Policy

The use of our services is strictly reserved for persons who are at least 18 years old, or have reached the legal minimum age in their respective jurisdiction, if higher. To enforce this, we implement robust age verification processes at the time of registration and prior to any financial transaction. Accounts for which the owner's minimum age cannot be irrefutably established will be immediately suspended. We do not tolerate underage participation under any circumstances and conduct active checks to prevent it.

Our core philosophy is that your well-being always comes first. We design our platform in a way that promotes transparency and discourages impulsive behavior. We strive to provide you with complete and clear information about the risks associated with our services, as well as transparent reports on your own activities, including bets, winnings, and losses. It is our duty to make available the tools you need to monitor your own limits and intervene when the entertainment aspect is at risk of being lost.

To enable you to proactively manage your activities, we have developed a comprehensive set of personalized control mechanisms that you can configure directly from your account settings.

Deposit Limits

One of the most effective ways to manage your budget is to set a deposit limit. This allows you to set a maximum amount that you can add to your account per day, week, or month. Once this threshold is reached, the system will automatically block any further deposit attempts until the chosen period has expired.

Loss Limits

In addition to limiting your deposits, you can also activate specific loss limits. This ensures that, regardless of the money in your account, you can never lose more than the amount you have pre-marked as acceptable for a certain period. This prevents the chasing of losses, a behavior pattern that is often problematic.

Session Limits and Time Management

Because it is easy to lose track of time while using our platform, we offer the option to set strict session limits. You can determine the maximum number of hours or minutes you may be continuously logged in. Once this timeline is reached, you will be automatically logged out, enforcing a mandatory break and helping you to distance yourself.

Temporary Exclusion and Cool-off Periods

If you feel you need a short break to clear your thoughts, you can request a temporary exclusion or 'cool-off period'. You can pause your account for a specific duration, ranging from 24 hours to several weeks. During this period, it is impossible to log in, carry out transactions, or participate in the services, and you will not receive any marketing material from us.

Full Self-Exclusion and Account Closure

For users who decide they need to distance themselves for a longer period or permanently, we offer the option of full self-exclusion. This is a formal procedure where your account is blocked for a period typically ranging from six months to indefinitely. This process is irreversible for the duration of the chosen period. To activate this option, we advise you to contact our customer service directly.

Self-reflection is a crucial part of responsible use. It is important to be honest with yourself and to recognize behavioral patterns that may indicate a loss of control. Some serious warning signs include: spending more money and time on the platform than you can afford; consistently neglecting work, study, or family gatherings; borrowing money or selling possessions to fund your activities; experiencing mood swings, extreme stress, or irritation when you cannot participate; and desperately trying to win back previous losses.

To keep your experience healthy and enjoyable, we recommend the following rules of thumb:

Always consider the services as entertainment, not as a way to make a living or pay off debts.

Before a session, set your financial and time limits and do not deviate from them under any circumstances.

Take regular breaks to maintain perspective and do so in a sober state. Avoid participating under the influence of alcohol, medication, or drugs, or when feeling depressed, emotional, or stressed.

If you suspect you are losing control and your activities are negatively impacting your daily life or financial stability, we strongly encourage you to seek professional help. There are numerous specialized support organizations and independent foundations that offer free, confidential support and counseling to individuals and families struggling with problematic behavior. We advise you to search locally for these support services and not hesitate to take the step.

If you share your computer, tablet, or smartphone with family members who are younger than the legal minimum age, you bear the responsibility to prevent them from accessing our platform. We strongly advise never to save your account login details in your browser, always lock your device when you leave it, and consider using recognized parental control filtering software. This software can block specific websites and significantly enhance the online safety of minors in your household.

We consistently invest in the training and awareness of our staff. Our customer service employees receive targeted instructions to recognize signs of problematic behavior in communication and account activities. While we cannot guarantee absolute oversight of every individual action, this training enables our team, where appropriate, to proactively contact users and inform them about available protective tools and helplines.

We continuously evaluate and improve our commitment to responsible gaming. As part of this, this policy may be reviewed and updated over time to integrate new scientific insights, technological advancements in limit management, or changes in legal regulations. We recommend that you review this document regularly to stay familiar with our procedures.